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How 18 x Handles Your Personal Information

Your privacy matters to how we run this platform. When you open an account with us and connect it to bKash, Nagad, or Rocket, we collect only what we need to process your transactions and keep your account secure.

Account data protectedLocal payment privacySecure data handlingYour rights, clearly stated
18 x How 18 x Handles Your Personal Information
DATA SECURITY

How We Protect Your Account Data

Encrypted Connections

Every connection between your device and our servers uses SSL encryption. This applies whether you are depositing via Nagad, checking your balance, or updating account details on mobile.

Wallet Data Handling

We never store your bKash or Rocket wallet PIN. Payment confirmation references are stored in an isolated database segment, separate from your login credentials and profile data.

Data Retention Policy

Account and transaction data is kept only as long as financial regulations require. When retention periods expire, records are deleted from active systems on a scheduled cycle.

Your Access Rights

You can request a full export of the personal data we hold on your account. Submit the request through live chat or email, and we aim to respond within the window required by applicable law.

PRIVACY CONTACT

Reach Us About Your Data

Live Chat Support Reach our support team directly through the live chat icon in your account dashboard. We handle data access and deletion requests through the same channel, any time.
Email Data Requests Send a written data request to our support email from the address linked to your 18 x account. Include your registered mobile number for faster verification.
Account Settings Path Some data preferences — like cookie consent and session history — are managed directly from your account settings page under the Privacy tab.

Common Questions About Your Privacy

We collect your name, mobile number, and the payment method you register — bKash, Nagad, or Rocket. Device identifiers and session tokens are also recorded to keep your login secure across visits.

We do not sell your personal data. Payment processors like bKash and Nagad receive only the transaction details needed to complete your deposit or withdrawal. No marketing data is shared externally.

Send a request via live chat or the support email from your registered address. Confirm your account with your registered mobile number. We process data access requests subject to applicable legal timelines.

Yes. Submit a deletion request through live chat or support email. Some records may be retained for a legally required period, but we will confirm exactly what is kept and why when we respond.

We use session cookies to keep you logged in and remember your device. We do not use tracking cookies across other sites. You can manage cookie preferences from the Privacy tab in your account settings.

Yes. SSL encryption applies to all connections, including mobile browser sessions. Your bKash or Rocket wallet credentials are never stored on our side — only the transaction confirmation reference is kept.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.