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Know Where You Stand With 18 x

Your account with 18 x comes with clear terms — what we collect, how we use it, and what you can ask us to change. Access and eligibility depend on your local law and the region your account is registered in.

Account Terms ApplyRegion-Dependent AccessbKash, Nagad, Rocket CoveredLive casino and slots
18 x Know Where You Stand With 18 x
ACCOUNT SECURITY DETAIL

How We Protect and Handle Your Data

Security on your account is not a checkbox — it runs through every layer from login to withdrawal. Here is what that looks like in practice across the four areas that matter most to your account.

Data Handling

We process only what your account and wallet transactions require. No data is sold. Payment details like your bKash or Nagad number are encrypted at rest and in transit using standard SSL protocols.

Cookie Policy

Session cookies keep your lobby state live across devices. Analytics cookies are anonymised. You can manage cookie preferences from your browser settings without affecting your account login.

Retention and Deletion

Transaction and account records are kept as long as financial regulations in your region require. After that window closes, you can request deletion through the account help portal and we will confirm when it is done.

Who to Contact

For data access, correction, or a formal complaint about how your information is handled, open a ticket in the account help portal with the subject line 'Data Request'. We respond within the regulated timeframe for your region.

CONTACT OUR TEAM

Reach Us About Any Legal or Account Matter

Got a question about your data, your account terms, or a transaction dispute involving bKash or Nagad? Our support team handles policy queries alongside account help. Raise your issue through any of the channels below and reference your registered wallet number so we can pull your account record fast.

Live Chat Start a chat directly from the lobby. Available for account and policy questions. Reference your registered bKash or Nagad number for faster handling.
Email Support Send detailed policy or data requests to our support address. We respond to data access and correction requests within the timeframe local regulations require.
Account Help Portal Log in and open a support ticket tied to your account. This is the right path for transaction disputes and requests to update or delete your data on record.

Common Questions About Our Terms and Your Rights

These are the questions we get most often about legal terms, data, and account conditions — answered straight, without the legal fog.

Eligibility depends entirely on your local law and the region your account is registered in. We do not make that determination on your behalf — check your local regulations before opening an account.

We collect your registration details, your linked wallet number (bKash, Nagad, or Rocket), session data, and transaction history. Nothing beyond what is needed to run your account and process payments.

Yes. Open a ticket in the account help portal with the subject 'Data Request' and we will send you a copy of your account record within the timeframe required by applicable regulations in your region.

Contact us through the account help portal and reference your wallet number and transaction date. We pull the record from our payment logs and respond with the outcome. Do not raise the dispute directly with bKash or Nagad first.

Yes. Submit a deletion request through the account help portal. We will remove your account and associated data once any retention obligations under applicable financial regulations are satisfied.

The stricter rule applies. Where our terms and your local law conflict, local law takes precedence. Your access to the platform depends on your eligible region and what local law permits.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.